We are in the process of doing final testing on the persistant data functionality, which will be enabled to allow each person to persist 1 character by default. We will then look at expanding the availability of this service and the amount of character slots available.
We are also facing some delays with the mobile version of the application primarily due to the dynamic nature of the application and current mobile technologies not really fitting the bill. That being said we are prototyping some alternative implementations that may yield some useful results.
Also you can now find the contact information in case you find a bug or need help with anything.